I needed to get a document from a government office to get my Texas driving licence. Last week my husband and I went with our consultant to apply for the document. His was automatically approved but mine was not. Mine required an authentication from another government agency.
We were told that the process for my application was that the authentication would be sought and I would get a letter stating that my document had been authenticated. Then later I would get the document I needed. My husband would get his directly in one step.
Our consultant told me I should try to call into the office one week after our initial application to make sure my application was moving thru the system. I tried to call on the appropriate day and the wait time on hold was estimated to be 1.5 hours! As if I can wait that long. I called a few more times with no luck.
Last Friday my husband's document came in the mail. I was jealous of how easy it was for him!
I called in again on Monday morning and I miraculously got through straightaway! I spoke with a clerk and no matter how it was searched he could not find my application.
I was advise to go into the office and that the wait would be a few hours. We moved Monday so I could not go in. I planned to head over on Wednesday when I was next free.
On Monday evening when I checked the mail, my document was in it! I'm so glad I worried all day about why it wasn't in the system.
On Monday when we got back to our serviced apartment after a day of moving (with my document in hand), we got notice that our cable and WiFi were out. The notice told us that we would be getting a delivery of MiFi the next morning. We soon thereafter got notice that the schools were going to be closed due to inclement weather on Tuesday.
So we dealt with no TV or internet on Monday night....not really a big deal as we didn't need either. On Tuesday morning I knew that I had a long day ahead of me indoors with all three boys. Also, the two younger boys had been stuck in the house moving all day on Monday. I had to keep the activities moving quickly.
We started the day with cleaning, packing, and homework. Big Boy completed all of his homework for the whole week and wrote some letters. Little Boy did some activities to help develop small motor skills (modelling clay) and Baby Boy ate a banana.
Late in the morning a man came and delivered the MiFi. He handed me a box with the MiFi machine and an instruction sheet. I tried to set it up and it didn't work. The password was incorrect. I tried a few more times and I kept getting the same error message.
I decided not to worry about it. I couldn't see what good WiFi would do me anyways with regards to entertaining the kids. We sorted our cardboard for recycling and did a few more chores and then headed downstairs. We recycled and then I got the mail. When I had to take mail to the front desk because it was for a previous tenant I decided to also ask for the proper password.
There was someone talking to the lady at the front desk so we queued behind them. When she had finished with the people in front of us I stepped forward. I gave her the mail and then asked about the MiFi. She looked at the MiFi box and said "that came from corporate, I don't know anything about it". I asked her if I could get a different one because mine had the wrong password and she looked at me as though I was stupid and said "no, it's from corporate, I don't have another. They shipped it to you so you'd have WiFi."
I asked her if I could call corporate to get he right password and she sighed loudly and said "I'll call. But not now. I'm busy I have a tour. Or maybe I'll get someone else to call." I started asking a follow up question about when this might happen and she answered a phone call while I was talking. So I interrupted her call to ask if she needed our room number which annoyed her greatly.
I took the kids to the apartment common room for a hot chocolate next. They had been good all morning and this was their promised reward. I would have let them watch telly if it worked. In the common room the kids were running about while I made the hot chocolates. I wasn't thrilled that they were but they were not being really bad.
Just then the front desk lady walked in with the couple who were in front of us in line at the front desk. They were on their tour. She looked at the kids and gave the couple a knowing look and said "oh my".
I let the kids watch Thomas on the communal telly for a while and then we headed back toward our apartment for lunch. On our way up I decided to check if she'd called (it had been 40 minutes at least). She wasn't there but the doorman assured me she hadn't called.
I fed the kids and put them down for a nap and then my phone rang. She had called corporate and they gave her a new password. She repeated to me the password I had and gave me a lengthy explanation on the importance of using the correct case for case sensitive passwords. I tried again and it didn't work. She said she'd call again.
I fell asleep and while I was asleep she called. Corporate had assured her that it was the right password and I was doing it wrong.
At the same time my husband emailed our housing contact. She contacted her contact and sent a cheat sheet over for logging in. I opened it up and her password was identical....except for the case of one of the letters. I tried it and I could log in.
Fancy that...a letter in the case sensitive password was written with the wrong case. And they thought I didn't understand the importance of case in a password!
Now I have MiFi and it doesn't fix anything. The kids are making a blanket fort.